For customers who would like to integrate a Google account with Smart Service to access Smart Service’s ability to send emails to your clients, you will need to create app passwords via your Google account. The “App Passwords” feature allows a Gmail user to provide third-party apps (like Smart Service in this case) with limited access to your Gmail account.
As of May 30th, 2022, Google will require accounts to use Two-Factor Authentication (2FA), and thus all third-party apps will use the “App Password” method.
Enabling Two-Factor Authentication
Google has provided a guide on their Account Help Center which details the steps for enabling 2FA on your Google account. This change can be made by the account administrator via the “Security” option inside the navigation panel. You can find the option to enable 2-Step Verification under the “Signing in to Google” section.
Creating App Passwords
Once Two-Factor Authentication has been enabled for your Google account, it’s time to create an app password. Google has provided another guide on their Account Help Center here. By creating an app password for Smart Service in your Google account, you can give Smart Service the app password instead of your actual password.
If you haven’t set up your email with Smart Service yet, you can visit our article here on emailing from Smart Service. In the image below, we’re creating an app password for Smart Service by choosing “other” for the application type and naming the custom app password as “Smart Service.”
From there, we’ll access the Settings section of Smart Service and move to the “Set up Smart Service Add-ons” section. Once there, we can enter your STMP information and paste our app password into the “password” field under your email account.
