The QA Survey section will generate quality assurance surveys after a service is completed for a specific user. That user is expected to call the customer and asked the questions created here. To get started with QA Surveys you need to check “Enable the Quality Assurance Module”, create some questions, and assign an office employee to conduct the surveys.

Surveys generated will appear on your home screen. Clicking on this option will display all incomplete surveys. If you’d like to know the results of your surveys, use the “Quality Assurance Survey” type reports.