Texting Employees from Smart Service
Smart Service’s default package contains the ability to text your employees customer and job information. In order to use this feature, you will need the “Email Job Reminders” feature enabled with your company’s email address.
To add your employee’s phone number, enter their Smart Service user profile via the “Employees” tab in the settings window. Enter their number in the “Text Address” field at the bottom of their profile as shown below. The number does not require and special formatting to work.
Below are the addresses for sms and mms messaging. For some carriers, additional charges may apply for either sms or mms. Please check your cellular carrier’s terms and conditions before using this feature. If possible, we recommend using the mms address as sms messaging may be limited to a set number of characters for your carrier.
US Carriers
Canadian Carriers
- AT&T
- @txt.att.net (SMS)
- @mms.att.net (MMS)
- Boost Mobile
- @sms.myboostmobile.com (SMS)
- @myboostmobile.com (MMS)
- Cellular One
- Comcast
- Consumer Cellular
- @mailmymobile.net (SMS)
- Cricket Wireless
- @sms.mycricket.com (SMS)
- @mms.cricketwireless.net (MMS)
- C-Spire
- @cspire1.com (SMS)
- Google Fi
- @msg.fi.google.com (SMS & MMS)
- Metro PCS
- @mymetropcs.com (SMS & MMS)
- Republic Wireless
- @text.republicwireless.com (SMS)
- Sprint
- @messaging.sprintpcs.com(SMS)
- @pm.sprint.com (MMS)
- T-Mobile
- @tmomail.net(SMS & MMS)
- Tracfone
- @mmst5.tracfone.com (MMS)
- U.S. Cellular
- @email.uscc.net (SMS)
- @mms.uscc.net(MMS)
- Verizon
- @vtext.com (SMS)
- @vzwpix.com (MMS)
- Virgin Mobile
- @vmobl.com (SMS)
- @vmpix.com (MMS)
- Bell Canada
- @txt.bell.ca (SMS)
- Chatr
- Fido Solutions
- @sms.fido.ca (SMS)
- Koodo
- @msg.koodomobile.com (SMS)
- MTS (Manitoba Telecom Services)
- @text.mts.net (SMS)
- Rogers Communications
- @pcs.rogers.com (SMS)
- Sasktel
- @sms.sasktel.com (SMS)
- Telus
- @msg.telus.com (SMS)
- Virgin Mobile
- @vmobile.ca (SMS)
- WIND
- @txt.windmobile.ca (SMS)
Want to text customers too?
Click the speech bubble to the left to learn about Smart Service's ability to text your customers!